Quote and Quill was founded by creative duo Natalie and Jan. Combining our love of books and words (Quote) with our passion for writing (Quill), we create writing sets, notebooks, bookmarks, cards, prints and gifts inspired by beautiful literature and nature.

Our world takes care of us, so let's return the favour. We're proud to be an eco-friendly business, committed to sustainability and supporting a greener, healthier planet.

All our paper and card products are made from 100% recycled materials. The kraft brown envelopes we use are vegan friendly too.

We are an independent business and many of our products are lovingly made to order. Our standard turnaround time for dispatch is 2-3 working days, unless otherwise stated. Please note dispatch times can be slightly longer during the festive period.

Once carefully packaged, your order will be dispatched via Royal Mail First Class delivery service. As per Royal Mail postage times, orders to the UK usually arrive within 1-2 working days from the dispatch date. We are not liable for any delays caused by Royal Mail, adverse weather or busy holiday periods.

UK orders over £30 receive free standard postage.

We do offer an express Royal Mail Tracked service, which guarantees your order will be dispatched within 1-2 working days and aims to deliver it the next working day. Please select the express service when checking out.

All international orders have our standard dispatch times but delivery times vary. 

Europe (via Royal Mail): average 5-7 working days

Rest of the world (via Royal Mail): average 10-15 working days

International delivery times can vary depending on the relevant country's own postal system. Some international orders can take up to a month to arrive.

P&P cost depends on the size and weight of the package, as well as the location. This will automatically be calculated during the checkout process. 

Orders sent to the EU are now subject to customs duties. Fees vary depending on destination country and customers might be required to pay these upon delivery. Please note, we cannot reimburse VAT or customs fees.

We hope you’re pleased with your order but if you change your mind or the item has arrived damaged, please contact us at hello@quoteandquill.co.uk.

Please include the order number in the subject. We will respond within 48 hours (Monday-Friday) with instructions on how and where to send your return.

Items must be returned within 28 days from the day you receive the order. You must notify us within 14 days of the delivery date if you wish to return your item and you will have a further 14 days to send it back to us. The return period will expire after these 28 days.

All items must be returned in new, unused and resaleable condition, in the original packaging.

Customers are responsible for return postage. Please note that original shipping costs are not included in the refund total.

We advise you to obtain proof of postage in case your return parcel goes adrift on its way back to us. If you do not, we reserve the right not to process the return or refund the product cost.